The decision maker : Finding the right booking tool

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An online booking tool can make or break a travel programme.

Get it right and traveller noise is decreased, compliance is increased and the ins and outs of how an organisation travels becomes much more visible – get it wrong and travellers rush to the many other alternatives, weakening duty of care assurances, travel policies and the potential for cost saving in the process.

However, finding the right online booking tool is easier said than done, despite the fact that there are more booking tools available than ever before.

Here’s our experts’ three-pronged attack on how to pin down exactly what it is that your organisation wants from an online booking tool, consisting of the key questions to ask your organisation and your potential TMC.