Our client is one of the largest banking groups in Europe, employing over 140,000 people. The bank serves 50 million customers, 8.2 million mutual shareholders and 1.1 million individual shareholders.
A large percentage of the banks travel is focused on visiting their offices - particularly in Paris, New York, Tokyo, Hong Kong and Singapore but there are also regular client roadshows, which being client-led, could take travellers anywhere in the world.
Following a directive from Head Office, the bank consolidated their business travel programme with another travel management supplier. However the UK operations were concerned about the quality of service moving forward, as well as the new suppliers’ rigid, inflexible processes.
Download the case study to find out how this bank balanced the advantages of consolidation with receiving a flexible, quality and reliable service.
Tailored Travel Management Solutions Deliver Service ExcellenceDownload | pdf 907 KB
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