Is offering travellers more choice just asking for trouble?

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Limited choice of travel and accommodation options is a common reason cited by travellers who book out of contract, as they feel that the choices offered through an organisation’s travel programme aren’t suitable – usually due to location or facilities offered (for example, lack of reliable WiFi…).

So, will offering travellers more choice suddenly give travel and procurement managers a quiet life? Or is it just asking for trouble? Find out here.