European Space Agency – Global Implementation

esa article

Background:

The European Space Agency (ESA) is Europe’s gateway to space. Its mission is to shape the development of Europe’s space capability and ensure that investment in space continues to deliver benefits to the citizens of Europe and the world.

The challenge:

In 2013, ESA made the decision to consolidate their travel business. The main reasons for this was to benefit from consolidated management information, improve duty of care, increase savings, ensure maximum value from supplier deals and to innovate across the whole travel programme.

One of the biggest challenges of the implementation project was that it needed to be completed within 12 weeks, with all five markets going live on the same day. Simultaneous implementation meant there would be no opportunity to learn from a lead country, but it was essential that on the first day of trading travellers could book tickets.

European Space Agency – Overcoming Global Implementation Challenges

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