An emergency situation occurred with a client of ATPI where it really was an issue of life and death.
This article looks at the supportive and efficient relationship between the client’s management and the ATPI team in respect of the emergency arrangements that were set up with the least possible delay throughout a fast moving emergency.
The incident demonstrated the need for a professional and effective Duty of Care programme ensuring good communication and concern for the safety of passengers. It also highlighted the need to ensure that all travellers are aware of the procedure in a crisis.
Duty Of Care: 24/7 Support in a CrisisDownload | pdf 167 KB
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